Product Features
- Content Experience
- Metadata
- Folder Automation
- Box Sign
- Box Doc Gen
- Box AI
Embedded Box content experience
Users can work with Box content from ServiceNow experiences such as portals, workspaces, and forms.
Capabilities
- View associated Box folders and files
- Upload content directly to Box
- Preview documents
- Open Box content in context
- Reduce reliance on ServiceNow attachments
Metadata synchronization
ServiceNow record fields can be mapped to Box metadata to improve search, filtering, classification, and governance.
Examples
- Case number
- Employee ID
- Department
- Vendor name
- Customer account
- Request type
Folder automation
Box folders can be created and associated with ServiceNow records using configurable business rules and naming patterns.
Examples
- Employee folder
- Case folder
- Vendor folder
- Matter folder
- Project folder
Box Sign initiation
Users can initiate signature workflows from ServiceNow business records.
Examples
- Employment letters
- Vendor agreements
- Customer approvals
- Policy acknowledgements
- Contract packets
Box Doc Gen
Documents can be generated from templates using ServiceNow record data, then stored in the correct Box location.
Examples
- Offer letters
- Employment verification letters
- Customer letters
- Vendor notices
- Approval packets
AI-ready content access
Box content can support search, summarization, extraction, and agent-assist style experiences where licensed and configured.
Examples
- Summarize case documents
- Extract key terms
- Answer questions from governed content
- Improve agent productivity