Frequently Asked Questions
General
What is Reva Box for ServiceNow?
Reva Box for ServiceNow is a configurable integration product that brings Box content capabilities into ServiceNow experiences such as portals, workspaces, and business record pages.
Who is it for?
It is for organizations that use ServiceNow for workflows and Box for governed enterprise content.
Which ServiceNow modules can it support?
Common use cases include HRSD, ITSM, CSM, vendor management, legal operations, and custom ServiceNow applications.
Product Capabilities
Can users access Box content from ServiceNow?
Yes. The solution is designed to make Box content available from ServiceNow experiences while keeping content managed in Box.
Can folders be created automatically?
Yes. Box folders can be created or associated with ServiceNow records using configurable patterns.
Can ServiceNow fields be synchronized to Box metadata?
Yes. Selected ServiceNow fields can be mapped to Box metadata to improve classification, search, and governance.
Does the solution support Box Sign?
Yes. Box Sign workflows can be initiated from ServiceNow business records where configured.
Does the solution support Box Doc Gen?
Yes. Box Doc Gen can generate documents using ServiceNow data and store the output in Box.
Does it support Box AI?
The solution can support AI-ready content access patterns where the customer's Box licensing and configuration allow it.
Security and Governance
Does Box remain the content system of record?
Yes. The recommended model is to keep documents in Box while ServiceNow manages business process context.
Are Box permissions respected?
The solution is designed to work with Box security and governance models. Implementation details depend on customer configuration.
Is customer content stored in ServiceNow?
The typical model stores documents in Box and keeps references or related context in ServiceNow.
Buying and Evaluation
Is this a replacement for ServiceNow?
No. It extends ServiceNow by connecting workflows and records to governed Box content.
Is this a replacement for Box?
No. Box remains the content platform. The product improves the ServiceNow user experience around Box content.
How do we see a demo?
Use the Request Demo page to contact Reva Solutions.